Legal

Shipping, Delivery & Installation

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[Placeholder — review with legal counsel] This document is a template and has not been reviewed by a lawyer. It must be reviewed and adapted before being relied upon.

How A to Z Alphabet Technologies delivers and installs the systems you order.

1. Where we work

We confirm during your enquiry whether we deliver and install at your location.

We do not ship products by courier for self-installation unless agreed in your quotation.

2. Timelines

Typical delivery and installation time: 3–10 working days after order confirmation, depending on stock and site readiness. Your quotation or order confirmation gives the expected schedule for your project.

Larger solar, access control and multi-camera projects are scheduled in stages. Approvals from electricity boards, housing societies or building owners can add time that is outside our control.

3. Charges

Delivery, transport and installation charges are shown separately or included in your quotation. There are no hidden charges: any additional work found necessary on site (for example extra cabling, civil work or structures) is quoted and approved by you before we do it.

4. Before installation

To help the installation go smoothly, please make sure:

our team can safely reach the roof, gate, walls or rooms where equipment is fitted
a working power supply is available, and Wi-Fi or network details are ready for connected devices
permissions from your housing society, landlord or building owner are in place
any civil work you have agreed to arrange (for example foundations or conduits) is complete

5. Delivery and handover

Products are delivered by our team or our logistics partner. Ownership and risk pass to you on delivery to the site; please check the items as described in our Returns, Refunds & Cancellation policy.

After installation we test and commission the system, show you how to use it and its app, and hand over the warranty documents.

6. Delays

If a delivery or installation is delayed, for example by stock shortages, weather, strikes or approvals, we will tell you as soon as we know and agree a new date with you.