Privacy Policy

1. Who we are

This website is operated by A to Z Alphabet Technologies, [Placeholder — registered address] ("A to Z Alphabet Technologies", "we", "us"). We are responsible for the personal information described in this policy.

2. Information we collect

Information you give us when you send an enquiry, request a quote, call, email or message us on WhatsApp:

• name, phone number, email address and city or location
• property type and the products, services or system sizes you are interested in
• anything you write in your message, and details shared during site surveys and installation

Information collected automatically: pages visited, the page that referred you and campaign tags (UTM parameters), device and browser type, and approximate location derived from your IP address. Analytics cookies are used only if you accept them (see the Cookie Policy).

3. How we use it

• to reply to your enquiry, prepare quotations and schedule site surveys
• to supply, install, commission and service the systems you order, including warranty claims with manufacturers
• to apply for approvals, subsidies or net-metering on your behalf when you ask us to
• to keep records required for accounting, tax and legal purposes
• to understand how the website is used and improve it (only with your consent for analytics)

We do not sell your personal information, and we do not send marketing messages unless you have agreed to receive them.

4. Consent and lawful use

We process personal information with your consent, which you give by submitting an enquiry or accepting cookies, or where it is needed to perform a contract with you or comply with law. You can withdraw consent at any time by contacting us; this does not affect processing that already took place.

5. Who we share it with

• service providers who run this website for us: hosting, email delivery and database storage
• manufacturers, distributors and installation partners, only as needed to supply, install or service your system
• government bodies, electricity distribution companies and banks, when you ask us to file applications for you
• authorities, when the law requires it

Each of them may use the information only for the purpose we shared it for.

6. How long we keep it

Enquiries that do not lead to an order are deleted or anonymised once they are no longer needed to follow up. Customer and invoice records are kept for as long as warranties run and as long as tax and accounting laws require.

7. Security

The website uses HTTPS encryption, our admin system is protected by individual accounts and permissions, and access to enquiries is limited to staff who need it. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

8. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal information we hold about you and how it is used
• correct, complete or update it
• delete it, where we no longer need it to serve you or to meet legal obligations
• stop using it for a purpose you consented to

Send requests to [Placeholder — contact email]. We may need to verify your identity first.

9. Grievance officer

If you have a concern about how your personal information is handled, contact our grievance officer: [Placeholder — grievance officer name], [Placeholder — contact email], [Placeholder — registered address]. We will acknowledge your complaint and respond within the time required by law.

10. Children

This website is meant for adults. We do not knowingly collect personal information from anyone under 18.

11. Changes to this policy

We may update this policy from time to time. The latest version, with its date, is always on this page.