Legal
Returns, Refunds & Cancellation
[Placeholder — review with legal counsel] This document is a template and has not been reviewed by a lawyer. It must be reviewed and adapted before being relied upon.
Most of what A to Z Alphabet Technologies supplies is installed on site, so this policy covers both products and installation work. Anything agreed differently in your quotation applies to that order.
1. Check your delivery
Please inspect products when they are delivered or unpacked by our team. Report damaged, missing or wrong items within 48 hours, with photos where possible, and we will replace or correct them at no cost.
2. Returns
You can ask to return products that are unused, uninstalled and in their original packaging within 7 days of delivery. These cannot be returned:
- products that have been installed, wired, mounted or configured
- items ordered specially for your project (for example custom sizes, panels, structures, cables cut to length)
- software licences, subscriptions and activated devices
- consumables and products damaged after delivery
Approved returns are collected or dropped off as we agree with you. A restocking or transport charge may apply when the return is not due to our error; we will tell you the amount before you confirm.
3. Defective products
If a product is defective, contact us. We diagnose the fault and arrange repair or replacement under the manufacturer's warranty, as described in our Warranty & Service policy. Where the manufacturer approves a refund instead, we pass it on to you.
4. Cancelling an order
- Before we order or dispatch materials: the advance is refunded in full.
- After materials are ordered or dispatched: we refund the advance less the cost of items that cannot be returned to the supplier and any transport already incurred. We show you the calculation.
- After installation has started: completed work and installed materials are payable; the balance of your advance, if any, is refunded.
5. Rescheduling or cancelling an installation visit
Tell us at least 24 hours before a scheduled site survey or installation visit to reschedule or cancel it free of charge. A visit charge may apply to later cancellations or if the site is not ready when our team arrives.
6. Third-party fees
Fees paid to third parties on your behalf, such as net-metering, electricity board, permit or subsidy application fees, are refunded only if and when the authority refunds them.
7. How refunds are paid
Approved refunds are paid to the original payment method, or by bank transfer for cash and cheque payments, within 10 working days of approval. Your bank may take a few more days to show the credit.
8. How to request a return, cancellation or refund
Contact us at [Placeholder — contact email] with your name, quotation or invoice number and the reason. We are available Mon – Sat, 9:30 AM – 6:30 PM.